Ordering
How ordering works
There is no card checkout here, and that is a deliberate choice. These are large, heavy, often custom-configured pieces, and the honest way to sell them is to quote each order properly first. Four steps, and you always know where you are.
01
Send your enquiry
Add the pieces you want to your enquiry list and send it with your email address — WhatsApp is optional if you would rather talk. Nothing is charged and nothing is ordered at this point.
02
We quote, in writing
Within one business day you get a single figure: the pieces, the freight to your address, and the lead time. Freight is quoted per order on purpose — on items this size it swings with weight, volume and destination, and a flat "shipping: $29" would be a lie for half of you.
03
50% deposit to start
Happy with the quote, you pay half by bank transfer (T/T) or Wise. Production and packing start when the deposit lands, and we tell you it landed. Custom configurations are ordered from the factory at this point, which is why the deposit is not refundable once work has begun.
04
Balance, then dispatch
When your order is packed and weighed, we send the final invoice for the balance and a tracking number as soon as it ships. Everything arrives in plain, unbranded packaging — the label says the carrier and nothing else.
Payment details
We send the account details with your quote rather than publishing them — it keeps your payment tied to a specific reference. Your quote email will contain everything you need, and we confirm by email the moment the deposit lands.
Always quote your enquiry reference with the transfer. It is the only way we can match an incoming payment to your list.
Straight answers
- Why is there no card checkout?
- Card and wallet processors in this category are unreliable — accounts get frozen mid-season, and the customer is the one left waiting. Bank transfer and Wise settle cleanly and leave a paper trail for both sides. It costs you one extra step and removes a real failure mode.
- Can I change my order after the deposit?
- Before production starts, yes — tell us and we adjust the quote. After the factory has begun on a custom configuration, the piece is committed and changes are not possible.
- How long does the money take to arrive?
- Wise is usually same-day. A regular international bank transfer takes one to three business days depending on your bank, and your bank may deduct its own handling fee — send the full invoiced amount so we receive the deposit in full.
- Is the 50% deposit refundable?
- Before production starts, yes. Once a custom configuration has gone to the factory, no — we have paid for it. Standard in-stock pieces are different and we will say so explicitly in your quote.
Ask before you commit
Custom height, skin tone, hair, or a piece you have not seen on the site — send a photo on WhatsApp and we will tell you what is actually possible before any money moves.